Application & Claim Procedure
Application & Claim Procedure
Announcement
The Onboarding Scheme application is now open and available for MSMEs to apply, effective 8th January 2024
Onboarding Scheme
- Direct claim application – company to onboard the eCommerce platform(s) first before submitting claim application.
- Within 6 (six) months after onboarding the eCommerce platform(s).
- Companies MUST utilize the incentive within the calendar year.
DMT Scheme
- Company is required to submit application form for DMT Scheme to OPERION with detailed plan and quotation together with Digital Marketing Template for digital marketing and/or training for the year for approval process.
- Approved companies can submit claim for reimbursement of incentive after all digital marketing services have been rendered by the service providers and/or companies has attended the training programme
- Service providers for DMT activities can either be the eCommerce platform themselves, Technology Solution Providers (TSP) authorized by MDEC or channel partner appointed by the eCommerce platform.
- List of authorized TSP can be downloaded here: TSP List
- Company is allowed a maximum of 4 (four) times claim’s submission within a year
- Claim submission must be within 30 days after the activities or services are completed.
Documents
- SSM / SKM Registration Form (Form 9 / Form D / SKM Form / etc)
- Latest Audited Financial Report (for ROC) / Latest Management Account (for ROB)
- Form of Annual Return of A Company Having Shareholders (for ROC)
- Latest EPF Statement
- Product Brochure
- Letter of Declaration of Products Made in Malaysia (for trading companies)
Additional Documents for eTRADE 1.0 Recipients Applying for Onboarding Scheme
- Invoice and receipt for the onboarding cost in joining a cross border eCommerce platform for the last two (2) years* OR
- Proof of export sales made through cross border eCommerce platform for the last two (2) years*
*The last two (2) years are calculated as 24 months preceding the application date
Supporting Documents for Onboarding Scheme
- Invoice from eCommerce Platform / Channel Partner
- Receipt from eCommerce platform / Channel Partner
- Screenshot of company’s page in eCommerce platform
Supporting Documents for DMT Scheme Application & Claim
Application
- Digital Marketing Template
- Digital marketing plan and / or training programs
- For cross-border eCommerce presence
- For cross border eCommerce platform – screenshot of presence or proof of payment for onboarding eCommerce platform
- For cross border eCommerce website – proof of operation date and cross border transaction for cross border eCommerce website
Claim
- Invoice from eCommerce Platform / Technology Solution Provider (TSP)
- Receipt from eCommerce Platform / TSP
- Outcome report of digital marketing activities
- Training attendance sheet & certificate
Application Submission
Application can be done through the system: Click here
Estimate processing time:
- For Onboarding Scheme Claim Application – 30 days after receiving complete application and documents
- For DMT Scheme Application – 30 days after receiving complete application and documents
- For DMT Scheme Claim Application – 30 days after receiving complete document