Last update: Feb 9th, 2024
The terms “data user”, “data processor”, “data subject” and “processing” shall have the same meaning ascribed to them as in the Personal Data Protection Act 2010 of Malaysia (“PDPA”)
Personal Data: means any information/data about individual or person who can be identified from that information/data. Your personal data is collected and processed by us at the start of our services or interaction and, from time to time, in the course of our engagement or interaction and/or you using our services. The type of personal data collected and processed by us includes but not limited to:
government issue identification document, name, date of birth, nationality, gender, national identification card number, passport or passport number, voters ID, driver license, student registration card, residency status, correspondence address, contact details including mobile, office and residential telephone number and facsimile number, e-mail address, banking details, bank statements, photos, videos and/or other information or documents that you provide by filling in the registration forms on our services. This includes information or documents provided at the time of registering to use our services, subscribing to oursServices, posting material or requesting further services. We may also ask you for information at other times, for example in connection with further verification, a promotion or when you report a problem with our services;
details of transactions you carry out through our services and/or for the fulfilment of your request or completing the said transactions;
such other information relevant or required for:
compliance with legal and regulatory requirement;
for conducting any transaction on our services; and/or
engagement of our Services.
details of your visits to our services and the resources that you access; and/or
Any additional information provided by you or third parties about you.
You are not eligible to use the Services if you have previously been suspended from using the Services for any reason and we have not explicitly authorized you to resume using our services. We reserve the right to refuse use of our services to anyone and to reject, cancel, interrupt, remove or suspend an account for any reason without liability.
OPERION’s Personal Data Obligations
OPERION as the data processor shall process all personal data on behalf of you the data user and/or provided by you (as the case may be) from time to time for the performance of our obligation as the data processor.
Personal Data Collection & Processing:
Your Personal Data
Processing of Personal Data
As your data processor OPERION will have access to third party Personal Data provided by you or other third party users as part of using OPERION services such as contacts in your OPERION account. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to OPERION and solely as part and parcel of your use of OPERION services. We do not share this third party Personal Data with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you and/or personal data owner.
We post user testimonials on our website. These testimonials may include names and other Personal Data and we acquire permission from our users prior to posting these on our website. OPERION is not responsible for the Personal Data users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the OPERION services and to help us provide you the best possible service.
Contents of your Merchant Account
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website. We link this automatically collected data to other information we collect about you.
Cookies and Other Tracking Technologies
We use temporary and permanent cookies to enhance your experience of our OPERION services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in OPERION services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as: cookies, beacons, tags and scripts are used by OPERION and our partners [such as reseller partners], affiliates, or service providers [such as analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting/ Re-Targeting
We partner with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you may opt-out by clicking here (or if located in the European Union click here). However, you will continue to receive generic advertisements on other websites that display advertisements.
Links from our website
You can log in to our site using federated authentication providers such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and email address to pre-populate our sign up form.
With whom we share Information
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data, username, password, transaction information and data stored in your merchant account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing OPERION services to you and are bound by confidentiality obligations.
Your Choice in Information Use
Accessing, Updating and Removing Personal Data
Upon request, we will provide you with information about whether we hold any of your Personal Data. Users who wish to correct, update or remove any Personal Data including those from a public forum, directory or testimonial on our site may do so either by accessing their merchant account or by contacting OPERION Customer Support Services at support@OPERION.com.my. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
Investigation of Illegal Activity
Notification of Changes
Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to our website. We require registration to publish information, but given the public nature of both platforms, any Personal Data disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Data in public forums as OPERION is not responsible for the Personal Data users elect to disclose.
This certification covers our collection, use and disclosure of information we collect through our website www.OPERION.com.my and through OPERION services. The use of information collected through OPERION services shall be limited to the purpose of providing the OPERION services to you.
OPERION acknowledges that you have the right to access your Personal Data. OPERION has no direct relationship with the individuals whose personal data it processes. If you are an individual user of OPERION services, you can directly contact OPERION to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of OPERION services. If requested to remove data we will respond within a reasonable timeframe. We will retain Personal Data we process on behalf of our customers for as long as needed to provide OPERION services to our customers. OPERION will retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Covenants & Indemnities
You agree that as the data user, you are solely responsible to ensure that all personal data collected and is in your control shall comply strictly with all applicable law and regulations pertaining to the protection of the personal data and all policies and guidelines in relation to personal data protection provided from time to time.
You shall indemnify OPERION against all costs, fines, damages, claims and expenses (if any) due to any breach of the provision of the PDPA, non-complaince and/or any other applicable laws.