From the first day we started to sell the product to the market on 10, December 2017. We have been getting a lot of feedback and customers requirement for the improvement. Of course, we are putting our effort very seriously to do all the improvements to meet our customers’ expectation. The luck is always there, we have attracted 40 customers in Jan 2018.
Proudly to say that we have successfully created a mutual business partner with one of the top 3 magazine advertising in Northern Malaysia ~ BizMag, formerly managed by Calvin. This partnership created a win-win situation to bring mutual benefits to both companies. In April, we have established our sales team by recruiting our first batch sales lead to exercise the market.
A standard website enquiry form act as a paper that allow your customer to write in the enquiry to you. You will then handle the enquiry manually through the email. Out of 100 enquires that you receive, maybe less than 20% of the enquiry will give you a business. Many businesses are trying hard to manage the other 80% of the enquiry (as known as “prospect”) and hope to receive their order in one day.
Unfortunately, when the business expand too fast, or we have too many customers to handle everyday, we might not have enough time to keep the relationship with all our customers and prospects.
Today, an automated CRM system ~ AUTOBOT was here to provide the “Contact Form 2.0”. It is a solution to your business. Autobot’s Contact Form 2.0 will do more than a normal enquiry form do. It can automatically keep in touch with your customer for years. You do your business as usual, Autobot will help you to take care your customer automatically.
A property management system (PMS) is a software application for the property agency to manage their property listing and owner’s information.
The Solution with Property Management System
Property management systems (PMS), also known as property listing system or property agency system are becoming increasingly popular, and agency should consider many useful features of PMS while managing their listing.There are a number of different benefits to using appropriate property management system solutions that you can relate to. A well-designed and tailored software solution can help solve them and make your business more prosperous.
Below is a list of 5 examples of problems that property management system could solve.
Managing Listing in Excel is Time Consuming
Property listing management in excel spreadsheet is a difficult process that consumes a lot of time and other resources in data key in and data updating. Managing the listing in spreadsheet / excel also increases the overhead.
Access and Control of Data
When situations are urgent, time is of the essence. Don’t waste money or hunt for documents and copy data when you need it most. Data is more transparent and stored in a place where it can be found and used much more efficiently over time, and you can keep track of the flow of investments. With integrated administration and accounting systems, you can store all your data in one place and have full control over it and your agent just need to login to the system online to retrieve all the information.
Missing Key Dates
It’s not easy to manage a calendar manually and stick to past dates when there are many properties to maintain. When is the expiration date of the lease, when do tenants pay rent and what are the dates for necessary maintenance work? When sellers miss a date, many different problems can arise. Automated daily reminders are useful as, for example, missing out on the opportunity to fix problems before they become emergencies if you skip servicing a property. Some software solutions offer you a communication platform for tenants and landlords. Connecting external service providers to this system helps you manage maintenance and repairs without wasting time.
The most common cause of frustration among tenants and sellers is lack of up-to-date contact with a property manager. Missed calls and unanswered emails can annoy anyone. As a property manager, you need to be available at all times to provide answers and make the necessary decisions. However, this is not easy with your tenants. For example, if they need to talk to you about a serious maintenance problem, they can always do so. Due to this you can provide best service to tenants. With the property management system, your communication can be smooth and seamless.
Your software solution should have a landlord and tenant portal to record repair or maintenance needs or other requirements. You can also add a call center option to schedule calls with external tenants or companies and to simplify all communication processes. There are many problems. By adopting a property management system, your business can gain more market share, save time and money, and improve overall performance. You can get something even more important – happy, loyal customers who can be sure that all problems will be resolved honestly and quickly.
Benefits Of PMS Compared To Excel
In the case of Excel, changing the monthly rent of a unit can cause you to edit several files and sheets, but using property management system, any change you make is applied across the whole platform, so you can quickly move to the next task.
In the case of Excel, for making a payment, you have to go to the bank for payment every month that causes problems for you. By property management system, you can easily make online payments in no time.
Keeping data safe, working with a team, managing properties on the go and communications are too hard in excel. But property management system makes your data secure, helps you in working with a team, finding information, creating a unit list, and many other features. It ables to set-up different roles while working in a team as admin panel, agent panel and clerk panel, etc.
We concluded that property management system (PMS) helps you manage your project effectively and enable you to solve problems more quickly. PMS reduces the risks of project failure and increases customer satisfaction over the project. To conclude, property management system is must for any business manager who is looking for ways to make life easy.
Services need more leads so as to shut more sales and majority of marketers and business owners believes sending mass messages to Unidentified WhatsApp Number creates more leads like Email & SMS marketing and to some extent, it’s true that if we manage to succeed in the potential consumer through WhatsApp sales closure opportunities are quite above the other marketing channels but unfortunately, till now WhatsApp doesn’t have any official ad platform like Google or Facebook to proportion.Here we use WhatsApp blaster to realize more customers.
When you’re brooding about different marketing channels to speak and have interaction together with your ideal customers, what’s the primary thing that involves mind? Probably Facebook with its 2.167 billion active users. Maybe Instagram with its 800 million active users? So what is the worth of Twitter with its 330 million active users or LinkedIn that has 260 million active users. You’re probably on there too.
Who is using WhatsApp
Now we got that out of the way, let’s have a glance at who is using WhatsApp. WhatsApp is that the most popular chat app in many countries, including Brazil, Germany, Indonesia, Italy, the Netherlands, Indonesia, Saudi Arabia, Thailand, and Turkey, and particularly in Argentina, Hong Kong, India, Malaysia, Mexico, Singapore, South Africa, and Spain, where the penetration of users exceeds 50%.
The US is catching up, and while teens in Germany and therefore the UK are fans of WhatsApp, if you check out the US the bulk of users are adults within the age 25-44: Why use the WhatsApp for Business app rather than the traditional WhatsApp app If you’re still here, it means we a minimum of piqued your interest, and you would like to ascertain what WhatsApp can do for your business. The logical thing to try to now would be to download the WhatsApp from the AppStore or the Google Play Store. However, before doing that, let’s assist you found out your business on WhatsApp properly.
If you’re already using WhatsApp on your phone for private use, there’s not how to use a second account thereon same phone (and for scalability purposes you don’t want to strict it your business tied to your personal number).
How to reach your audience on WhatsApp
After you’ve found out your business account on WhatsApp, it’s time to start out brooding about ways to succeed in your audience. Supported the introduction we gave about the platform, you would possibly get a far better picture of how people are using the app. Mostly WhatsApp is getting used as a messaging platform for people, for families and friends to succeed in bent one another, to debate personal things, to undertake to speak that cute person into happening a second date with you. The primary thing you would like to start out thinking of is how you and your business can fit into these conversations.
Start growing an audience
Although you would possibly have a whole contact list already on the phone of individuals you’ve communicated within the past, you can’t push any messages to them if they don’t have your most recent business number stored in their phone. One of the ways to start out communicating together with your audience is by beginning to put a button on your website in order that they can quickly start a conversation with you.
Divide and conquer
Once the people start rolling in, and your contact list is expanding, it’s time to start out taking it to subsequent level. WA offers you a few of various ways to raise engage together with your audience and interesting you want to.
So how are you able to do this?
You can do that in two alternative ways, but before you begin with, either way, confirm to offer your contacts proper labels, by default WA already features a few different labels, but be happy to feature your own also.
The default labels include; • New customer • New order • Pending payment • Paid • Order completes.
After you labelled your contacts, it’s easier to seek out them back within the appliance, making it easier for you to seek out the proper person to continue the conversation.
What are you able to do with Whatsapp Business?
Providing customer support
When you’re a little business or startup, it are often challenging to supply a whole customer support desk for your customers. By using WA Business, even companies tight on cash can afford to answer questions their customers could be directed towards them quickly.
Getting feedback and doing marketing research
One of the good things about having a more intimate relationship together with your customers is that you simply can take the interaction and participation to subsequent level. By actively including your customers within the creation and build process of your product or service, you’ll strengthen that relationship very easily, while at an equivalent time learn tons of interesting information.
To get reviews and ratings
You can get your purchasers or customers to review your product or service. You have to give them options to reply to a survey.
To send reminders
Just like keeping your customers informed about their order status, you’ll also use it to send reminders.
Show off your creative process
Maybe it is often a video of you visiting your factory for a behind-the-scenes of your product, an early design sketch when creating the merchandise or the primary item rolling of the assembly.
Some great marketing examples
Before we’re getting to conclude this text we would like to offer you two great campaigns done on WhatsApp (next to the examples already giving within the article). The primary one is by British lingerie brand “Agent Provocateur.”
As a part of their 2016 Christmas campaign, they unrolled a “Ménage à Trois”, or a private shopping service on WhatsApp. To extend the extent of personalisation, the service asked a few to participate during a three-way conversation with an agent from provocateur. This agent would then offer lingerie suggestions supported personality and preferences.
A second great example comes from Hellman’s. Hellman’s Brazil used the insights that tons of individuals never know what to cook. They’ve got some ingredients reception, but now what? Once you’ve signed up for his or her “WhatsCook” campaign online, you were asked to require photos of the content of your fridge. Chefs at Hellman’s would then offer tips and advice on what you’ll make with the ingredients you had reception.
What is the best CRM software for startups or small businesses?
The best CRM software – Are you having some trouble keeping the record and tracking your customer details for building a longer relationship? Well, a customer relationship management (CRM) software is for you that you can bring in your use.
With customer relationship management (CRM) software, it becomes much easier for you to manage your customers, leads, and clients. However, it’s somewhat tricky for most startups and businesses to select the best and most compatible CRM software.
So if you’re facing the same issue, this comprehensive guide will make you learn about the best CRM software for small businesses and startups while making you select the best tool available in the market.
What is CRM for Small Business?
Customer relationship management or CRM software is a multipurpose tool that helps the business and startup owners manage the customer details, keep the records, send emails to do email marketing, make calls, create reports and add notes, etc. Furthermore, CRM enables you to handle these tasks without leaving the software at the instant.
It is undoubtedly possible in the early days of business and looks impressive to handle the customers, their details, and other data on spreadsheets, docs, and in different files. However, with time when your business grows, it becomes not only hectic but difficult and ineffective to manage everything manually. So if you are a new startup or small business owner, then it’s a good idea to start using CRM software.
CRM helps you to do marketing, generate leads and sales, and for the customer support team to collect the data for finding fantastic insights about the clients.
How to Select the Best CRM Software?
Selecting the best CRM software demands an eagle’s eye as you’ll have plenty of different CRM software available in the market. So you can keep these following things in your mind before picking any CRM software.
The best CRM software will help you track your exercises or activities and produce reports to show your information so that you can settle on informed decisions.
Ease in Usability
Since CRM software offers bunches of choices, it’s something that you can get lost. It’s critical to choose a device that is friendly to use for you and your group along these lines.
The best CRM software is the one that effectively coordinates with different devices and administrations, permitting you to robotize numerous processes.
When you’re picking a CRM, ensure it allows you to frequently alter work processes since each business is unique. Through customization, you can tailor the device as indicated by your necessities.
Top 5 CRM Systems for Small Business
HubSpot stays as the top pick of most startups and small business owners as it’s the best CRM because of its various features and benefits. With the help of this software, you can get your hands on it. Furthermore, one reason that makes it best-to-select for most startups is that it’s entirely 100% free.
With HubSpot, it becomes possible for you to manage and organize your clients, contacts, and customers. Furthermore, you can check which deals remained successful and lost; every detail is available for you. Also, it makes you connect your Gmail or Outlook accounts for tracking and capturing the emails.
As explained earlier, it’s completely free; however, if you want some advanced features, including phone calls, meetings, and email tracking notifications, then the advanced paid plans are also available for you, which is $50 per month. This software is very friendly and simple to use, which offers a transparent visual dashboard for reporting. Some of the top features that make HubSpot the top software as follows:
Store unlimited users (Up to 1 Million contacts)
Integrate 300+ apps including WordPress
Get mobile apps for Android and iPhone
Create custom filters to sort contacts
Schedule emails, tasks, create tickets
Use marketing tools
02. Constant Contact
Consistent Contact is generally known for its email marketing stage. However, you can utilize it as the best CRM software also. It’s superb for independent ventures as you can use it for email campaigns and oversee contacts.
The dashboard offered by Constant Contact is basic, clean, and simple to utilize. You can follow clients’ activities from your dashboard, show reports, send messages using its simplified device, and store contact subtleties effortlessly.
The costs of Constant Contact rely upon the size of your email list. They start from $20 every month for the typical arrangement and $45 every month for the design. You likewise get a 60-day free trial. To take advantage of Constant Contact, you should look at these highlights:
Create a sales funnel
Creating emails with drag & drop builder
Utilize 100+ email templates
Utilize marketing automation to nurture leads
Easy integration with eCommerce platforms
Run Facebook and Instagram advertisements to develop your email list
Freshsales is additionally a standout amongst other CRM software that is stacked with highlights. It’s planned in light of independent companies. Utilizing the dashboard, you can catch leads, oversee contacts, make a business channel, settle on telephone decisions, and send messages without leaving the CRM.
One of the champion highlights of Freshsales is its detailing capacities. You can make it easy to cut edge reports, show deals and income information with graphical outlines, and go through your dashboard to show six reports.
Another part of Freshsales that makes it incredible is the 360-degree client sees. Utilizing this, you can recognize client contact focuses, access their social profiles, and see their exercises from a solitary screen. Freshsales offers four diverse evaluating plans beginning from $12 per client every month (charged yearly). You can begin with their 21-day free preliminary and afterward select an arrangement.
Here are other stunning highlights of this best CRM for new companies:
A.I. fueled lead scoring organizes leads
Consequently, it refreshes contact profiles.
Make portions for various leads.
Timetable arrangements, take notes, oversee, and share records.
Get experiences about arrangements through the dashboard.
Complete deals pipe see
Track deals or sales with Android & iOS app
Settle on decisions and produce automatic call logs
Assigning local or toll-free numbers
GreenRope is an across-the-board CRM that enables you to generate leads, spread awareness, boost your campaigns, and convert them into sales. It’s profoundly easy to use and is outstanding amongst other CRMs for organizations.
Utilizing GreenRope, you can follow messages, sites, and more progressively. It encourages you to locate the most changing over pages, time on page, and all-out online visits in a spotless dashboard.
GreenRope is intended for any individual searching for a CRM that coordinates deals, promoting, and activities in a solitary stage. There are various bundles offered by GreenRope, and they start from $149 every month. You get 1,000 contacts and all the highlights.
Scarcely any highlights of GreenRope include:
Intuitive manufacturer to make stunning messages and points of arrival
Combination with famous applications like WordPress and Zapier
The versatile application, so you stay associated with the CRM
Shared admittance for expanded group coordinated effort
HTTPS and two-factor validation for security
PipeDrive is quite possibly the easiest to understand CRM software out there. It’s intended to be basic and make it quick for you to oversee and get to contacts.
Its pipeline management feature is fantastic and allows you to track and visualize your whole deal’s/sales process. Utilizing it, you can make a move, stay coordinated, and stay in charge of your business channel. You should sign in, enter contact details into the pipeline and begin offering products to your clients. Costs for PipeDrive start from $12.50 per client every month charged yearly, and it accompanies a 14-day free preliminary.
PipeDrive offers all the more energizing highlights that you would anticipate from a CRM like:
The method of management of relationships with current and past, as well as future customers, is Customer Relationship Management (CRM). This is one of the approaches to an organization that allows its own experiences with past, present, and future clients to be handled and evaluated. It uses data analysis on a company’s past to enhance customer relations, primarily concentrating on customer retention and eventually driving revenue growth. You can keep contact data for your clients up-to-date, track every interaction with your company, and manage your accounts via a CRM system. It is built to support you, reinforce the relationship between your customers, and in turn, the importance of customer life. Small companies also have the same business procedures, different back-office structures, and the same difficulty as big companies. Though these companies are fewer sales and employees than big businesses, they have the same challenge: to develop and managed all their customers to provide profitable service and products. They have a narrower workforce than big businesses. Business growth causes the SMEs to understand they can’t afford to communicate informally and frequently with their customers – also a differentiator that has helped them to effectively compete with larger opponents. Unbroken information systems are a part of both small and large corporations’ information technology infrastructure. Traditionally, businesses buy software that satisfies a specific business requirement – financial services, e-mails, inventory, development, distribution. You purchased the product that was most appropriate for your company.
Over the decades, along with uncertainty and lack of integration, the number of systems has risen. This means that the organization is faced with difficulties in making decisions based on multiple forms of “truth” that can be duplicated, inconsistent and incomplete and lead to many different versions of the “truth.” CRM software is used to monitor and preserve information on their customers and track different customer interactions.
CRM software cost:
CRM helps you to retain and promote customer loyalty during your relationship with the customer. Marketing, distribution, and support are the key pillars of CRM’s capacity. The Marketing Team uses CRM for targeting, campaigning, and managing guidance. CRM. Sales agent then automates its sales processes with contacts, accounts, prospects, pipeline management, and sales forecasts. The device costs for CRM are charged at approximately $12 per user per month. More designed packages range from $50 to $150 per user per month for larger companies, while most costly CRM systems charge $300 per user per month or more.
Salesforce.com, Freshworks CRM (formerly FreshSales), HubSpot CRM (formerly Microsoft Dynamics CRM), Pipedrive, Insightly, and Zoho CRM are some of the best customer relationship management applications. Software included:
Causes of the CRM system’s failure:
According to CIO magazine, around 1/3 of all customer relationship management projects (CRM) failed in 2017. In reality, this was an average of a dozen analyst reports. The estimates were between 18% and 69%. These failures can involve a tonne — overbudget, data integrity issues, technical constraints, and so on. However, in my work with clients, the fault rate is closer to 90 percent when I ask managers if the CRM system helps their business expand. The key reason they cannot contribute to increased revenues is that CRM systems are being too frequently used to audit — reports on development, enhanced forecast accuracy, visibility, project completion dates, and other business intelligence — rather than enhancing the sales process. For the majority of these capacities, frontline sales professionals and managers seldom see fitness for the company. CRMs also represent many masters, technology, marketing, finance, and, indeed, sales managers, in the C-suite. You attempt to accomplish more targets than any software system can possibly achieve.
Features of CRM system:
1. Contact management
Stores contact information such as names, addresses, and social media accounts in a searchable database. Key considerations: While all CRM software offers contact management functionality, you’ll want to look for a layout and usability that make sense to you. How are the fields laid out? Does it feel easy to use and logically organized?
2. Interaction tracking
Add notes and track interaction history to document conversations with specific contacts.
Key considerations: As you compare shortlisted solutions, think about how many times a prospect will change hands as they move through your sales funnel. You want to choose CRM software that allows all necessary parties to collaborate.
3. Lead management
Manage the process of converting prospects into potential customers (leads) by identifying, scoring, and moving leads through the sales pipeline.
Key considerations: Similar to the contact management feature, the key here is ensuring that the lead management process in your CRM tool of choice flows and transitions in a way that makes sense for your business, and your team. Ask a sales team member to look at this feature with you for all software on your shortlist.
4. Email integration
Integrate with email such as Gmail, Outlook, Yahoo, etc., allowing for management and segmentation of contact lists, as well as a centralized hub for internal cross-collaboration.
Key considerations: Think about how your team primarily communicates. If they’re not used to collaborating within an app, you may want to prioritize CRM software with email integration capabilities.
CRM software is getting famous day by day, but an SME company needs to know about the pros and cons of using a CRM system. Here we need to know the causes of its failure and the exact usage of CRM systems. In helping businesses raise profits, CRM systems are the key reason they are used too much for inspections, not boosting the sales process. For the majority of these capacities, frontline sales professionals and managers seldom see fitness for the company. You need to rethink your CRM tool if you really want your CRM implementation to improve your profits. Therefore, in its implementation, you invested. Include your marketing efforts in sales events as well. Using the CRM as the glue, this kind of incorporation would boost marketing efforts to build seriousness and sales skills to speed up sales cycles. Finally, sales managers need to use this to build plans together for big opportunities and assist the sales team in optimizing opportunities in the sales process.