In the past, we focused our business on building new customers. This leads us to neglect our regular customers. However, old customers are the key to our development and growth, as well as the indispensable elements in our business. So we use CRM system to help us maintain customers. Why?
- Create new customer at the same time retain our regular customers.
- Build customer loyalty and increase their repeat purchases rate.
- Read and understand your customer behaviour and you will know how to strategy your product and pricing.
It helps us improve our marketing strategy. Make us a more competitive company.