The Importance of User-Friendly System Design
3 mins read

The Importance of User-Friendly System Design

Why is their system so easy to use while mine is so hard? My employees don’t use it, my agents don’t use it, and my clients don’t use it. As a result, I waste my investment. Designing an app or a system involves many details that require careful study. Let’s put it simply: today, we use Facebook and Instagram without attending classes or studying their user manuals. We use them effortlessly because designers created them with the user in mind.

When creating a system, we must consider several key factors to ensure it is user-friendly. For example, we must carefully plan the spacing of the design, the layout, the margins, and the size of elements. How do we arrange the menu items to make them useful and easy to navigate? The answer lies in smooth, intuitive design that makes the interface easy to read and understand.

Understanding User Experience (UX) and User Interface (UI)

For instance, consider “User Settings” versus “Settings.” Many technicians may not see a difference, but from a user’s perspective, the distinction is significant. Similarly, should we use “Invoice” or “Invoices”? “Place Order” or “Order”? We must carefully consider these word choices to achieve a seamless user experience where users intuitively know what to do without needing instructions.

Our ultimate goal is to design a system so intuitive that users don’t need to learn how to use it. Employees, agents, and clients should navigate the system effortlessly. When users can look at a button and immediately understand its function, that marks excellent design.

Designing with the User in Mind

This principle is known as User Experience (UX) or User Interface (UI) design. When designing an app or a system, we must put emotions aside and evaluate the design from different perspectives. Is it easy to use? Is it easy to learn? These questions are vital to creating a successful system.

Practical Design Considerations

  1. Spacing and Layout: Proper spacing and a clean layout make a system more approachable and less intimidating. It helps users focus on the content without feeling overwhelmed.
  2. Intuitive Navigation: Menus and navigation paths should be logically arranged. Menu items should be clearly labeled and organized in a way that makes sense to the user.
  3. Consistent Terminology: Use consistent and familiar terms. For instance, if we decide to use “Order” instead of “Place Order,” we should stick with that term throughout the system to avoid confusion.
  4. Simplified Processes: Reduce the number of steps required to complete tasks. Users should achieve their goals with minimal effort.
  5. Feedback and Guidance: Provide clear feedback for user actions and offer guidance where necessary. This helps users understand what is happening and what they need to do next.
  6. Accessibility: Ensure that your system is accessible to all users, including those with disabilities. This includes using readable fonts, providing sufficient contrast, and enabling keyboard navigation.


Designing a user-friendly system requires careful attention to detail and a deep understanding of user needs. By focusing on intuitive design, clear terminology, and simplified processes, we can create a system that users will embrace. Remember, the best design is one that users don’t need to learn – they just use it naturally. By standing in your users’ shoes and evaluating the design from their perspective, you can achieve a superior user experience that leads to higher satisfaction and greater efficiency.

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