Most telephone, Internet, and mobile device systems provide a text message service called SMS. It makes use of conventional communication protocols to allow mobile devices to send and receive short text messages. Text-to-voice conversions can be sent to landlines with the help of an intermediate service.
What Is the Difference Between WhatsApp Business and SMS?
WhatsApp and other messaging apps have quickly surpassed SMS in terms of cost, speed, and ability to communicate with people all over the world. While WhatsApp Business and SMS are similar in function, there are a few important distinctions.
SMS messages can only be sent and received between mobile phones. WhatsApp messages, on the other hand, may be accessed from any device with an internet connection, including desktops, laptops, tablets, and smartphones.
WhatsApp Business allows you to talk with anyone in the world for nearly no cost, whereas mobile carriers often charge monthly rates for texting, with additional charges for international messages. Because WhatsApp communications are sent as an OTT messaging platform, they avoid SMS roaming fees and changing carrier charges, making it suitable for businesses that connect with clients outside of their region.
SMS messages can be sent to any phone, independent of carrier, however WhatsApp messages are only available to those who have a WhatsApp account. Finally, sending WhatsApp messages is only beneficial if clients are already using the service or as a backup communications option (customers receive these messages if SMS is undelivered).